The
purpose of the OTS COMPLIANCE: A Self-Assessment Guide, from which
the knowledgebases templates detailed below have been formatted by
Kilclare for use in VA, is to promote compliance with consumer protection
laws and regulations by outlining a process that an institution can
use to evaluate its compliance control structure and to enhance the
effectiveness of its compliance program. Sound compliance management,
like other areas of operational management, is predicated on establishing
a comprehensive program of risk controls and reviews. This revised
version emphasizes a compliance management strategy that reduces risk
and promotes high quality customer service. The revised OTS Guide
reflects and highlights a compliance management strategy predicated
on system controls, real-time monitoring, and periodic self-assessment.
OTS has updated and republished this reference guide on subsequent
occasions since its initial launch.
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